Gold Standard Learning Platform

Modified on Tue, 18 Nov at 9:52 AM

These FAQs refer to the Gold Standard Learning Platform which holds training materials for Gold Standard approved Validation and Verification Bodies

How can I get access to the Gold Standard Learning Platform?
I am a GS-approved auditor and I have not received my invitation email to activate my account on the Gold Standard Learning Platform.
What is my username for the Gold Standard Learning Platform?
Where can I find guidance on how to use the Learning platform?
How can I view or change my profile information?
How can I update information related to a GS-approved auditor?
How can I change the email address associated to my Learning Platform account?
How do I change my password for the Learning Platform?
I forgot my password for the Learning Platform. How can I retrieve it?
What is the two-stage verification and how does it work?
How many attempts do I have per exam?
How can I access courses?
Where can I see my certificates?
How long is my certificate valid for?
How can I join webinars?
How can I delete my account?
How can I add a new auditor?
How can I add a new VVB staff member?
How can I remove a GS-approved auditor or contact?

How can I get access to the Gold Standard Learning Platform?

Auditors who are registered with Gold Standard are automatically added to the Learning Platform. If you have not yet been approved by Gold Standard please approach your VVB manager to register you with Gold Standard. The VVB manager will send the request via Auditor Competence & Technical Knowledge to vvb@goldstandard.org.

Once you have been approved and registered with Gold Standard you will receive your log-in details for the Learning Platform. These are sent by email from system@litmos.com

I am a GS-approved auditor and I have not received my invitation email to activate my account on the Gold Standard Learning Platform.

There could be different reasons why you have not received your email yet:

Auditor access is being rolled out throughout November 2025 so you may not have been given access yet
The email landed in your spam folder. Please check for emails from system@litmos.com
You have received the email on a different email address. Please check other email inboxes you own for emails from system@litmos.com .
The email address provided by your VVB manager and associated with your account is incorrect.
If you have not received the email by the end of November 2025, please reach out at help@goldstandard.org and we will be happy to support you.

What is my username for the Gold Standard Learning Platform?

Your username is the same as the email address where you have received the invite to activate your account on the Learning Platform.

If you forgot your username, please send an email to help@goldstandard.org and we will help you to retrieve your account

Where can I find guidance on how to use the Learning platform?

You can find the recording of the webinar and platform demo in your account on the GS Learning platform. This is available in this course: Introducing the new Gold Standard Learning Platform for VVBs.

How can I view or change my profile information?

On the homepage, click on your name located at the top right corner.

Select ‘My Profile & Settings’ to view your profile information. If any changes are required, these must be submitted to Gold Standard by the VVB Manager - see How can I update information related to a GS-approved auditor?

The VVB Manager and auditors are responsible to keep Gold Standard updated with the auditor’s competences and qualifications.

If there are any changes to the auditor's profile and/or competences, the VVB manager shall send the Auditor Competence & Technical Knowledge file with the updated information.

How can I change the email address associated to my Learning Platform account?

To update your email address associated to your Learning platform account, please send an email to help@goldstandard.org.

How do I change my password for the Learning Platform?

On the homepage, click on your name located at the top right corner.

Select ‘My Profile & Settings’.
Under personal information, hover on ‘Change Password’ and click this to open a new window.
Enter your current password and set your new password.
Click Save.

I forgot my password for the Learning Platform. How can I retrieve it?

You can reset your password on the Learning platform's log-in page: https://learn.goldstandard.org/account/Login

Click on ‘I have forgotten my username/password'.
Enter your email address associated with your Gold Standard Learning platform account to receive a password reset link, and click on the button ‘Continue'.
You will receive an email with a link to reset your password. Follow the instructions and create a new password.
If you don't remember your username, feel free to reach out at help@goldstandard.org.

What is the two-stage verification and how does it work?

Two-step verification via email adds an extra layer of security by requiring both your password and a one-time code sent to your email. This ensures that even if someone knows your password, they can’t access your account without also having access to your email.

Before being granted access to the platform, you will be prompted to enter the verification code sent to your email.

Two-step verification is prompted every 14 days when accessing the Learning Platform, or whenever you switch web browsers.

Before being granted access to the platform, you will be prompted to enter the verification code sent to your email.

How many attempts do I have per exam?

Each exam currently allows one attempt per 24 hours.

How can I access courses?

Log-in to your account in the Gold Standard Learning platform.
Navigate to ‘Learning Library’.
Here you will find a list of available courses displayed.
Click on a course to enrol or start it right away.

Where can I see my certificates?

Navigate to the ‘Achievements’ page on the Navigation Menu.

Here you will find a list of your completed courses, where a Download Certificate button will be available for each completed course.

How long is my certificate valid for?

You can check the validity period on the ‘Achievements’ page.

For courses or exams with an expiration date, the certificate will indicate “Compliant until Date”.

How can I join webinars?

Navigate to Learning Library. Select the webinar course you wish to attend and enroll in the course.
After enrollment, you will be redirected to the homepage. Under My Training, locate the webinar under ‘Not Started’ and click to open it.
Click ‘Start this Course’.
You will be directed to a page displaying details of the available live sessions. Click on ‘Register’ to sign up for your preferred session.
Check your email inbox for a confirmation message containing the webinar details and a link to join the session.
Add the invite to your calendar.
You can also view your registered sessions on your homepage under the Registered Sessions widget, or by navigating to ‘Live Sessions’ in the Navigation Menu.

How can I delete my account?

If you wish to delete your Learning platform account, please send an email to help@goldstandard.org with the information about your account and reason for deletion, so we can support you better.

How can I add a new auditor?

To register a new auditor for Gold Standard approval, the VVB Manager must complete the following steps:

Update the Auditor Competence & Technical Knowledge template
Add the new auditor’s details in a new row and complete all fields.
Email the following information to vvb@goldstandard.org
1. Your request to add a new auditor
2. Attach the completed Auditor Competence & Technical Knowledge sheet
3. Attach the CV of the auditor
4. Attach copies of relevant certificates or evidence of completed training to support the competences assigned by the VVB

The auditor will receive login credentials and access to the Gold Standard Learning Platform, where all required examinations and training modules are available.

Once approved, the new auditor will be added to the VVB webpage and team on the Learning Platform.

To receive access to other GS applications (Assurance platform, SDG Impact tool), please submit this form: GS Apps account request.

How can I add a new VVB staff member?

VVBs may grant access to the learning platform to technical managers, quality managers, and other admin staff.

The VVB Manager shall send the template Auditor Competence & Technical Knowledge to vvb@goldstandard.org

In the template, only fill out their name, surname, email address and role if the person is not acting as an auditor.

How can I remove a GS-approved auditor or contact?

The VVB is responsible to inform Gold Standard of any changes to staff related to Gold Standard accounts. To request the removal of an auditor or contact, the VVB Manager shall send an email to vvb@goldstandard.org with the request to remove an auditor.

Provide name, surname and email address.

The user will be removed from the VVB Team on the Learning platform and, if applicable, from any other GS digital application (Assurance platform, SDG Impact tool).

For remaining questions please contact us at help@goldstandard.org